This policy covers Growth subscriptions bought on the web at web.prehearsal.app. Web subscriptions are sold by Dodo Payments, our merchant of record, which may appear on your card statement.
If you subscribed through the App Store or Google Play, see "App Store and Google Play subscriptions" below.
Some web plans include a free trial for first-time subscribers. Checkout shows whether yours does and how long it lasts. You are not charged during the trial. When it ends, your card is charged the plan price unless you cancel first.
Email support@prehearsal.app from the email address on your Prehearsal account. To avoid the next charge, email us at least 24 hours before your trial ends or your plan renews.
After you cancel, you keep Growth until the end of your trial or the billing period you paid for. Your subscription then ends and you will not be charged again.
You can get a full refund if you ask within 7 days of your first payment. Email support@prehearsal.app from the email address on your Prehearsal account.
We start approved refunds within 14 business days. The money goes back to your original payment method, and your bank may take longer to show it. Your Growth access ends when the refund is processed.
Renewal payments are not refunded, except where the law requires it.
If you live in the EU or UK, the law normally lets you cancel an online purchase within 14 days and get your money back. You lose this right if you asked to start using your plan right away and confirmed that you understood you would lose it.
Manage or cancel these subscriptions in your App Store or Google Play account settings. Apple and Google handle their refunds under their own policies.
Prehearsal Studio (OPC) Private Limited
support@prehearsal.app